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Shipping & Returns
SHIPPING POLICY
How much does shipping cost?
Please check cart for additional shipping costs.
When will my order be shipped?
Our standard processing time for orders is 3 to 7 business days.
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When will I receive my tracking number?
You will receive a shipment confirmation email and tracking number within 3-7 days of your order being processed.
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How long does it take to receive my order?
Most orders are delivered on business days, Monday through Friday. Orders may rarely be delivered on weekends.
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Orders shipped with standard shipping are processed and shipped within 1 to 2 business days. Orders are delivered by the postal carrier within 3 to 5 business days.
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Orders shipped with expedited shipping are processed and shipped within 2 business days. If the order is placed before 9 am EST, the order will ship the same day or next day and arrive the following business day. If the order is placed after 9 am EST, the order will ship the next business day and arrive 2 business days after your order is placed.
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Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.
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We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
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Do you ship to P.O. boxes?
We only ship to P.O. boxes when using standard shipping. If you are using express or signature required shipping, you must enter a valid residence, company or hotel address for a successful delivery..
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You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can’t be located, please contact us for assistance.
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Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.
​
We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
Do you ship to P.O. boxes?
We only ship to P.O. boxes when using standard shipping. If you are using express or signature required shipping, you must enter a valid residence, company or hotel address for a successful delivery.
Return & Exchange Policy
HeirCrown by Simone prides ourselves on providing you with the best product on the market. All sales are FINAL and there are no refunds allowed due to the sanitary nature and high appeal of our products.
Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.